Why change your IT company

ICO compliant IT support service

  • Our existing IT services contract is up for renewal, but we don’t want to agree to another 12-month contract as the Service hasn’t been great recently so we’re reluctant to sign!

    We offer you a break clause within the first 3 months of your new Service Contract with ourselves, so if we don’t impress you, you can leave with a single months’ notice.

    At the moment we’re using an independent IT person. They never answer their mobile and when they do, they are usually too busy to help us!

  • There are many good freelance IT support engineers, but most of the good ones are too busy to provide a fast-reactive support service, whether it be onsite, or remotely! Our service desk team provides instant troubleshooting support. If we cannot fix the issue straight away, then it is immediately escalated to our in-house 2nd and 3rd line support engineers.

    I’m happy with the remote support service provided by our existing IT company, but it takes ages for an engineer to visit us when we require onsite support.

  • Our Field Support engineers provide rapid onsite support from our office across the region. When an issue cannot be fixed remotely, we will send an engineer to site within 24 hours.

    It took hours for our existing IT company to start looking into a business-critical IT problem. No one in the company could work until the problem was fixed and the downtime literally cost our business thousands of pounds in lost revenue

  • We provide INSTANT emergency support. In the event of a business-critical IT problem, an engineer will start working to resolve the issue immediately. If we cannot fix the issue, we will normally dispatch a field engineer immediately

    We’re interested in using new technologies, but our existing IT company doesn’t seem to know the answers to any of our questions!

  • Your dedicated account manager is on hand to answer ANY IT related questions you have. They are supported by our team of IT consultants and project managers.

    We handle lots of sensitive client data, but our existing IT company isn’t Cyber Security accredited. It’s a shame because we are happy with the service, but we can’t take the risk of being non-compliant.

  • We work with clients from many different service sectors, including the legal and financial service sectors that require an ICO compliant IT support service.

    Let us take the stress out of changing your IT supplier by fully managing the entire service transition process, leaving you to focus on other important business activities.

    Fear of change and misplaced loyalty will only cause you more pain in the long-term. Don’t be afraid to make the change.

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